FAQ

Payment:

Methods accepted at this moment are PayPal or direct deposit.
Kindly contact us via email at info@winklebears.com for payment details.

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Shipping:

Postage is not included and will be charged at Australian Post rates.
On the clearing of funds into Winkle Bears account the item will be posted on the next business day. Postage will be at Australian Post rates.

Should you require insurance or any other special delivery additional costs will be charged. If you require international postage this will be subject to the destination address and additional requirements you may require. 

There is no postage charged on emailed patterns.

Exchange policy:

Exchanges within 14 days of purchase can be made provided that the goods are in the original condition and the receipt/invoice is held.  Please note that no postage or insurance costs are refundable.

Refund policy:

Refunds are only accepted for faulty items. If you are unsatisfied with the product kindly contact us with the reasons for your requested return.  Please note that no postage or insurance costs are refundable.  A handling fee of 10% will be charged and the remaining funds will be returned on receipt of the returned item.

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